FAQ
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Q:
Are you a factory or a trading company?
A:We are a professional testing instrument manufacturer with over 20 years of experience, a national high-tech enterprise and a “Specialized, Sophisticated, Unique and New” certified enterprise.
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Q:
What materials can your testing machines test?
A:Our testing machines are suitable for peel,shear, tensile, release force and adhesive strength tests on adhesive tapes, self-adhesive labels, protective films, release papers, release films, foams, films, papers, rubbers and other materials.
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Q:
Which international test standards do your equipment comply with?
A:Our equipment supports major international standards including ASTM D3330, FINAT, GB/T 2792, PSTC, etc.
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Q:
Is the software in Chinese or English?
A:The software supports both Chinese and English interfaces, switchable freely for global users.
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Q:
Is the operation difficult? Do you provide training?
A:The interface is user-friendly. We provide free online training, video tutorials and English manuals.
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Q:
How long is the warranty period?
A:12-month warranty for the whole machine, with lifetime technical support.
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Q:
How to solve equipment failures?
A:We provide fast response via remote assistance, telephone and email. On-site service can be arranged if required.
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Q:
Can accessories and fixtures be purchased separately
A:Yes, we supply original accessories, fixtures and wearing parts for a long term.
